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hetjili collects and uses your information only for the purposes described in this policy. What we do with your data, how long we keep it, and the choices available to you are all set out here — clearly, without legal padding.
This policy describes how hetjili collects, processes and retains personal information when you use the platform. The information we collect falls into two broad categories: information you provide directly — such as your name, contact details and account credentials when you register — and information we generate automatically, such as session logs, device type and navigation patterns within the site. When you add a payment method to your account wallet, we record the payment channel type (for example, Nagad, Rocket or Bank Transfer) so that your withdrawal route stays consistent with how you deposited. We do not store full payment credentials on our own servers; that handling sits with the respective payment processor under their own data terms. Your account data is used to operate your session, process transactions, respond to support requests and, where you have opted in, send you account notices. We do not sell your personal data to third parties. Retention periods vary by data category: active account data is kept while your account remains open; transaction records are held for the period required by applicable rules in the regions where access is available. Access to and availability of this platform depends on your local law and the eligible regions we serve.
When Nagad is your selected withdrawal channel, we retain the wallet reference number linked to your account — not your full Nagad credentials. This reference lets us route your cashout correctly.
Rocket payment references tied to your account are stored only as routing identifiers. The Rocket platform handles credential security independently under its own terms.
Bank Transfer details you submit — account name, account number, bank name — are stored in your account wallet to process withdrawals. You can update these details from the account settings page.
This policy covers your hetjili account and the data generated when you use the platform directly. It does not extend to third-party services you access through links on the site, or to the data practices of payment processors like Nagad and Rocket, who operate under their own separate privacy terms. Understanding the boundary helps you know which entity to contact when a data question arises.
All data linked to your hetjili login — profile details, session history and communication preferences — falls within this policy. You can review and update most of this directly from your account settings.
Deposit and withdrawal records generated through your account wallet are covered here for retention and access purposes. The processing of payment credentials by Nagad, Rocket or Bank Transfer falls under those providers' own policies.
Your browsing behaviour on the platform — which game lobbies you open, how long a session runs, which categories you visit — is logged as analytics data. This is used to improve navigation and is covered by this policy.
Links to external sites, game studio interfaces or payment gateway pages are outside this policy's scope. Once you leave the hetjili domain, the data terms of that external service apply, not ours.
You have real, actionable choices over the data we hold about your account. Reviewing your stored details is straightforward — log in and open the account settings page to see the profile information we hold. If any detail is incorrect, the same settings page lets you correct it directly: name formatting, contact number and payment channel references can all be updated there. For data that cannot be self-edited — such as historical transaction records or session logs — you can raise a request with our support team using the contact routes listed on the site. We will confirm receipt and respond according to the process shown in our support channel. If you want to understand what specific data we hold about your account, or if you believe we are holding something we should not, you can submit a data query through the published contact route. Requests are handled in the order they arrive. Eligibility for certain data actions depends on applicable rules in your region and whether your account is active or closed at the time of the request.
Open account settings after logging in to see the profile and payment details we currently hold. Transaction history is available in the wallet section of your account.
Most profile fields — contact number, display name, preferred payment channel — can be edited directly. For fields locked after verification, contact support with your correction request.
If you want to know exactly what we hold about you, or if something looks wrong in your records, submit a query through the published support route. Include your registered contact detail so we can locate the account.
For any data matter that cannot be resolved through self-service account settings, the support team is reachable via the contact routes shown on the site. Keep a note of your request so you can follow up if needed.
If this policy raises a question you cannot resolve through your account settings, the support routes below are the right place to start. Use the channel that matches the nature of your query — routine account corrections can go through live chat, while formal data requests are better submitted in writing so there is a clear record.
Open the chat widget on any page of the site to reach the support team directly. Use this for account-level questions about what data is stored or how to update a payment reference.
For written data requests — queries about retention, correction of locked fields or account closure data — email the address published in the site's contact section. Written requests create a traceable record.
The help section inside your logged-in account lists step-by-step paths for common data and privacy actions, including updating payment channel details for Nagad, Rocket or Bank Transfer.
We apply practical measures to keep your account data secure and to limit what we collect to what is actually needed. Cookies are used on this site to maintain your login session and to understand how the navigation is used — you can manage cookie preferences through your browser settings at any time. Account credentials are stored in hashed form; we do not hold your password in plain text. Data we no longer need for active account operations or required retention periods is removed on a rolling basis. If the platform's data practices change in a way that affects you, we will update this policy and note the revision date at the top of the page.
Session cookies keep you logged in across pages. Analytics cookies track navigation patterns to improve the lobby layout. You can block non-essential cookies from your browser without losing core account functionality.
Your login credentials are stored using one-way hashing. We do not expose passwords in any internal system. If you believe your account has been accessed without your permission, change your password immediately and contact support.
Active account data is retained while your account is open. After closure, transaction records are held for the period required by applicable rules in eligible regions. Data no longer serving a required purpose is deleted on schedule.
When this policy is revised, the updated version is published at this URL with a new effective date at the top. Continuing to use the platform after a revision means you have read the updated terms.
These are the questions we hear most often about how this policy works. If yours is not covered here, the support team can help through the contact routes listed on the site.
When you register, we collect your name, contact number and the details you use to set up your account. If you add a payment channel — Nagad, Rocket or Bank Transfer — the routing reference for that channel is also stored in your account wallet.
Most account data is visible in your logged-in settings page. For a full data summary — including session logs and transaction records — submit a written request through the email support route. We will respond with the details linked to your registered account.
We do not sell your personal data. We share information only with the payment processors needed to complete your transactions — Nagad, Rocket, Bank Transfer — and only the minimum reference data required for that process. Each processor handles that data under their own terms.
Active profile data is removed from operational systems after account closure. Transaction records are retained for the period required by applicable rules in the eligible regions we serve. The exact period depends on local regulatory requirements at the time of closure.
Most fields — contact number, display name, preferred withdrawal channel — can be edited directly from the account settings page. For verified fields that cannot be self-edited, contact support in writing with the correction you need and the detail that is currently incorrect.
Yes. Cookies used on this site — both session cookies and analytics cookies — are covered by this policy. You can manage your cookie preferences through your browser settings. Blocking non-essential cookies will not prevent you from logging in or using your account wallet.