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Before you open an account or place a wager on hetjili, these terms set out the rules that govern your use of the platform — from account registration and wallet transactions through Nagad, Rocket, or Bank Transfer, to how disputes are handled. Access and eligibility depend on your local law and the regions we currently serve.
These terms form the agreement between you and hetjili when you register and use the platform. They cover every action you take — logging in, depositing through Nagad or Rocket, placing bets, withdrawing to your Bank Transfer account, and contacting support. By completing registration, you confirm that you have read and accepted these terms in full. We may update these terms when our services change or when applicable rules require it. When we do, we will post the revised version on this page with a clear notice. Continued use of your account after an update means you accept the revised terms. If you do not agree, you should stop using the platform and contact support to close your account. Eligibility is your responsibility to verify. Access to hetjili depends on the laws of your jurisdiction and the regions we currently support. We do not represent that the platform is lawful in every location. If local law restricts online wagering where you are, you must not use the platform. We reserve the right to restrict or suspend accounts in regions outside our eligible service area at any time.
Deposits and withdrawals processed through Nagad are subject to the transaction limits and verification steps shown in your account wallet. We do not control Nagad's own processing rules; check your wallet for current limits before initiating a transfer.
Rocket transfers follow the same account-verification path as other wallet methods. Your account must be verified before a Rocket withdrawal is approved. The steps and required fields are shown inside your account under the payment section.
Bank Transfer withdrawals require your account name to match your registered bank details exactly. Any mismatch will delay processing. Review the fields shown in your account settings before submitting a withdrawal request.
Your right to use hetjili depends on local law and the eligible regions we serve. We may ask for identity documents to confirm eligibility. Providing false information during verification is a breach of these terms and may result in account suspension.
These terms apply specifically to your hetjili account and the actions you take on the platform. Understanding the scope helps you know where our obligations begin and end, and where third-party rules take over.
These terms govern how you register, log in, and manage your hetjili account — including password security, session behaviour, and your obligation to keep your credentials private. Account sharing is not permitted under any circumstances.
All deposits and withdrawals processed through your account wallet — whether via Nagad, Rocket, or Bank Transfer — fall under these terms. Transaction limits, verification requirements, and dispute steps are all covered here.
The games, odds, and content available on hetjili are provided subject to these terms. We may change, suspend, or remove any content at any time. These terms do not create an entitlement to any specific game or feature remaining available.
Payment processors like Nagad and Rocket operate under their own terms and policies. hetjili is not responsible for delays, errors, or restrictions imposed by those third-party services. Disputes with a payment provider must be raised directly with that provider.
These terms are not one-sided. You have clear, practical options for reviewing your account activity, correcting your details, and raising questions with our team. If something in your account does not look right — a transaction record, a personal detail, or a restriction you did not expect — there is a defined path to address it. To review your transaction history, open the account section and navigate to the history tab; every deposit and withdrawal is logged there with a timestamp and method. If a personal detail such as your registered name or contact number needs correcting, submit a change request through the account settings page and follow the verification steps shown. For questions about how these terms apply to your specific situation, our support team is reachable through the contact routes listed on the site. We aim to respond to account-related queries through the same channel you used to contact us.
Your full transaction history — deposits via Nagad, Rocket, or Bank Transfer, and all withdrawals — is available inside your account. Open the history tab to see timestamps, amounts, and method for every completed action.
If your registered name, phone number, or payment details need updating, go to account settings and follow the verification fields shown there. Changes that affect withdrawal routing require re-verification before they take effect.
If you believe a transaction was processed incorrectly or a term has been applied in a way you do not understand, contact support with your account reference and the relevant transaction ID. We will review and respond through the same channel.
You may request to close your account at any time by contacting support. Any pending withdrawals will be processed to your verified payment method before closure is finalised. Outstanding balances will not be forfeited without cause.
If you have a question about these terms, a transaction dispute, or an account restriction, use the contact routes published on the site. We do not operate undisclosed channels, and we cannot act on requests sent through unofficial paths.
The live chat option is available from the support section of the site. Use it for account questions, transaction queries, and terms clarifications. Have your account reference ready when you start the chat.
For written records of a dispute or a formal terms question, use the email address listed on the contact page. Include your account reference and a clear description of the issue so we can route it to the right team.
The help centre on the site covers common account questions, payment steps, and terms summaries. Check there first — many terms questions are answered without needing to contact the team directly.
We handle your account data and policy commitments in a straightforward way. Here is what that looks like in practice across the areas that matter most to your account.
We collect only the information needed to operate your account — registration details, transaction records, and session data. We do not sell your personal data to third parties. Retention periods follow the requirements of applicable law in the regions we serve.
Your account is protected by password authentication. We recommend using a unique password and not sharing your login with anyone. If you suspect unauthorised access, contact support immediately using the routes on the contact page.
We use cookies to keep your session active and to understand how the site is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the platform function during your session.
If you want to request a correction to data we hold about you, or ask how a specific term applies to your account, contact support in writing via the email route. We will confirm receipt and respond within a reasonable time.
These are the questions we hear most often about how our terms work in practice.
These terms apply to anyone who registers and uses a hetjili account. By completing registration, you confirm you have read and accepted them. If you access the platform from a region where online wagering is restricted by local law, these terms do not override that restriction.
We may update these terms when our services change or when applicable rules require it. We will post the updated version on this page. Continuing to use your account after an update is posted means you accept the revised terms. If you disagree, contact support to close your account.
Delays can occur if your account verification is incomplete or if the payment provider has its own processing hold. Check the status in your account history tab first. If the record shows the withdrawal was approved on our side, contact support with your transaction reference for follow-up.
Open your account history, locate the transaction in question, and note the reference number and timestamp. Then contact support via live chat or email with that reference and a description of the issue. We will review the record and respond through the same channel you used.
No. Account sharing is not permitted under these terms. Each account must be registered to and used by one individual. If we detect shared access, we may restrict or suspend the account pending a review. Contact support if you believe a restriction was applied in error.
Contact support through live chat or email and request account closure. Any pending withdrawals will be processed to your verified Nagad, Rocket, or Bank Transfer account before closure is finalised. We will confirm the closure in writing once it is complete.